🚀 We Are Hiring: Accounts Payable Officer & Customer Support Officer

Company: Kwenda

Location: Malawi

About Kwenda

Kwenda is a fast-growing Malawian travel-tech startup transforming how people discover, book, and experience travel across Malawi and beyond. From event ticketing to accommodation bookings, we are building a seamless end-to-end digital travel infrastructure that aims to simplify travel in Malawi and across Africa.

We are expanding our team and are looking for two talented individuals ready to thrive in a fast-paced, dynamic environment:

Vacancy 1: Accounts Payable Officer

Role Overview

We are seeking a detail-oriented and reliable Accounts Payable Officer to manage the company’s financial obligations to suppliers and partners. This role requires someone comfortable working in a startup environment, with strong organizational and problem-solving skills.

Key Responsibilities

• Process and manage invoices, expense reports, and payments.

• Ensure timely and accurate reconciliation of accounts payable transactions.

• Maintain proper documentation and compliance with financial policies.

• Communicate with vendors and suppliers to resolve payment issues.

• Assist in month-end closing and financial reporting.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.

• Minimum 2 years of experience in accounts payable or similar role.

• Strong knowledge of accounting principles and financial systems.

• Excellent attention to detail and accuracy.

• Ability to work effectively in a fast-paced environment.

• Strong communication and interpersonal skills.

What We Offer

• Opportunity to grow with a rapidly scaling startup.

• Dynamic and collaborative team culture.

• Competitive package.

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Vacancy 2: Customer Support Officer

Role Overview

We are looking for an energetic and customer-focused Customer Support Officer to be the first point of contact for our users. The ideal candidate will be passionate about delivering excellent service, solving problems quickly, and thriving in a fast-paced startup environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and digital platforms.

• Assist customers with bookings, payments, and troubleshooting.

• Provide timely resolutions to issues while maintaining a positive customer experience.

• Document and escalate recurring issues to relevant teams.

• Support process improvements that enhance customer satisfaction.

Requirements

• Diploma or Bachelor’s degree in Business, Communications, or related field.

• Previous experience in customer support or client-facing role preferred.

• Strong communication skills (verbal and written).

• Tech-savvy and quick to learn new systems.

• Ability to work under pressure in a fast-paced environment.

• Problem-solving mindset with a customer-first approach.

What We Offer

• Opportunity to be at the frontline of an innovative travel-tech company.

• Dynamic and collaborative team culture.

• Competitive

How to Apply

📩 Send your CV and cover letter to HR@kwenda.co by 18 September 2025.

✨ Join Kwenda and be part of shaping the future of travel in Malawi and across Africa.

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For media inquiries, please contact: Edith Chihera, Head of Marketing and Communications | echihera@kwenda.co

Our Support

🚀 We Are Hiring: Accounts Payable Officer & Customer Support Officer